Puff Back: What It Is And How To Prevent It

Prevent Soot From Your Oil Heater

SoothappensWhen you hear that someone has suffered a puff back you may be reminded of the Peter, Paul and Mary song from the 1960's but when a puff back happens it is anything but magical. 

A puff back is a misfiring in the furnace that, at its worst, can send soot throughout your home, covering drapes, bedding, furniture, cabinets, walls, and everything in between.  It requires expensive cleaning and restoration in addition to repairs on your heating system.  The consequences are severe, but you can work to prevent it.

Puffback-FurnaceA puff back can happen when an oil burner doesn't ignite immediately and oil fumes are allowed to build up before ignition, resulting in an explosion similar to the backfiring of a car.  Buildup of debris can also create an excessive explosion at ignition.  In either case, the explosion can shoot soot and debris through the furnace or boiler's exhaust system and into your home.  If you have a forced air system (a hot air system as opposed to a hydronic, or hot water, system) the problem will likely be worse as the heating ducts can spread soot into every corner of your home, with the same efficiency that they spread heat.  A puff back can be a chronic problem, with each ignition sending forth a small amount of soot that slowly accumulates on heating vents, ceilings, carpets or baseboards, or it can be a single sudden event that sends a large amount of soot through the heating system.

Puffback in Dining RoomHome Puffback

These aren't cobwebs, it's soot from a puff back

This discharge of soot points to an underlying problem with the heating system which will need to be repaired.  Hopefully the faulty piece will only be an inexpensive valve or filter and not a signal that the oil burner needs to be replaced.

What Should You Do?

It is quite amazing how much the soot can cover - it goes everywhere.  It can even force you out of your home in some cases.  This soot is not just a powder-like substance, but is black and sticky and will include a mixture of oil that is difficult to clean.  But this dirty residue needs to be cleaned as soon as possible.  Oil based soot is extremely difficult to remove.  In addition to the soot, a puff back causes a foul odor to permeate your home.  So what should you do?

  • Assess the situation and the amount of damage that was done
  • Wash all affected clothing and fabrics in the house - some may require professional dry cleaning
  • Throw away all exposed food
  • Call a repairman to fix the malfunctioning oil furnace
  • Call a cleaning service to take care of the soot and chemicals

And that's where you need a puff back specialist to thoroughly clean and deodorize all affected items and surfaces.  ServiceMaster Dynamic Cleaning has the equipment and the expertise to get you back to normal.  It's not magic, but you'll be glad you called!

To prevent puff backs, have your oil burner and furnace system cleaned regularly, but if the worst happens, call 1.800.865-5157 or Contact ServiceMaster Dynamic Cleaning and we'll be there to help.

What Customers are saying...

  • August 13, 2014 - Rated 10/10 by D. Y. of Mansfield, MA for Commercial Fire Damage Restoration

  • August 12, 2014 - Rated 9/10 by S. & E. R. of Jamaica Plain for Water Damage Restoration

  • August 6, 2014 - Rated 10/10 by M. & M. Y. of North Attleboro, MA for Water Damage Restoration

    I believe that everyone at ServiceMaster was professional & sympathetic to our situation! I would without a doubt recommend them to any of my friends & family who may need their services!

  • July 30, 2014 - Rated 10/10 by R.N. of Weymouth, MA for Water Damage Restoration

    The individuals were very professional and worked all day long with a smile on their faces. They never once looked discouraged and were reassuring that everything would work out fine.  They definitely made a terrible situation much easier to deal with.

  • July 10, 2014 - Rated 10/10 by P. K. of Milford, MA for Water Damage Restoration From A Pipe Break


    They were very quick to respond, very thorough in their efforts and extremely friendly and professional.  We were particularly impressed with Gabriel who came back every day during the work.

  • July 10, 2014 - Rated 10/10 by K.L. of Norton, MA for Water Damage Restoration From A Hot Water Tank Overflow


    Your crew explained things so I could understand.  The crew was friendly and helpful. Your company made my bad situation less stressful! Thank you!

  • July 2, 2014 - Rated 10/10 by L.N. of Taunton, MA for Water Damage Restoration

    Good work.

     

     

  • June 23, 2014 - Rated 10/10 by G. & L. M. of Franklin, MA for Water Damage Restoration

    Water damage  restoration from a dishwasher overflow. 

  • June 6, 2014 - Rated 10/10 by N. W. of Hudson, MA for Water Damage Repair

    Staff was extremely helpful when I first called to set up services.  Scheduled for the next day, arrived right on time, was very professional,  they got to work immediately.  I was very happy with the service they provided...would highly recommend!!!

  • May 22, 2014 - Rated 10/10 by N.B.  of Medway, MA for Chimney Fire Damage Restoration


    I greatly appreciate the service and work provided to our home.  The ServiceMaster crew were very professional and did a great job. I would gladly recommend your company and services to anyone in need.  Thank you again.

     

  • May 15, 2014 - Rated 9/10 by J. E. of Somerset, MA for Mold Damage Remediation


    The agent responded within hours of my request, worked with my insurance to minimize red tape, and the service was provided quickly and well within my schedule.  Thank you for making a major setback in our home so painless!

  • March 25, 2014 - Rated 10/10 by V. R. of Tiverton, RI for Commercial Water Damage Restoration

  • March 18, 2014 - Rated 10/10 by P.K. of Sudbury, MA for Ice Dam Restoration


    You are prompt, efficient, and know your business.  I have already recommended you to friends.

  • March 13, 2014 - Rated 10/10 by R. & T. H. of Rehoboth, MA for Sewage Loss Restoration


    We appreciated the attention taken to restore everything back to normal.

  • February 21, 2014 - Rated 10/10 by L. K. of Mansfield, MA for Water Damage Restoration


    It was quick and painless.  Workers were courteous and able to explain things well.

  • February 21, 2014 - Rated 10/10 by L. K. of Mansfield, MA for Water Damage Restoration


    It was quick and painless.  Workers were courteous and able to explain things well.

  • February 21, 2014 - Rated 10/10 by N. & M. C. of Oxford, MA for Smoke Damage Restoration


    Property looked really nice when techs were done.  Nice staff of workers. Gabe was the best!

  • February 21, 2014 - Rated 10/10 by R. & E. H. of Milford, MA for Mold Damage Remediation


    Quick response, quality work.

  • February 21, 2014 - Rated 10/10 by R. & P. C. of Abington, MA for Smoke Damage Restoration


    Top to bottom clean up, very satisfied with the job.

  • February 12, 2014 - Rated 10/10 by G. M. of Greenville, RI for Water Damage Restoration


    Service for Washing Machine Leak

    John Boggia and his staff were excellent and ServiceMaster should be very proud of the staff.  I would recommend ServiceMaster to all my friends and family.

  • January 30, 2014 - Rated 10/10 by T. L of Bellingham, MA for Puff Back Damage Cleaning


    Response was timely, job was completed on time and to our satisfaction.

  • January 29, 2014 - Rated 9/10 by R. B. of Medway, MA for Residential Cleaning Services


    Excellent thorough job.

  • January 29, 2014 - Rated 9/10 by G. N. of Milford, Ma for Water Damage Restoration


    You guys did an awesome job of restoring the damage caused by the frozen pipe due to brutal cold weather in January, 2014.  Very quick to respond and took care of it so quick.  I would recommend 100% to any of my friends when needed.

  • January 24, 2014 - Rated 10/10 by M. R. of Bellingham, MA for Commercial Water Damage Restoration


    Phenomenal job turn around.  Great response and great work.  Right tools for the job.

  • January 22, 2014 - Rated 10/10 by L. C. of Medford, MA for Water Damage Restoration


    Water Damage From A Broken Pipe

    They were here within a short period of time and provided EXCELLENT service.  The service technicians/service providers took extra care to make sure that my floors and all belongings were protected at all times and cleaned up after themselves. They were so kind, caring, and respectable and kept me informed about their process at all times.  They were always reassuring that the outcome of their work would be a positive one which was the case.  I received follow up calls to inquire about the service and if I had any problems which I appreciated that this company cared about its customers.  I would absolutely recommend this company to any of my friends or business associates without hesitation.

  • January 16, 2014 - Rated 10/10 by C.B. of Belmont, MA for Water Damage Restoration


    The thoughtfulness of your staff - they were polite and made sure they did not make a mess.

  • January 15, 2014 - Rated 10/10 by J. M. of Franklin, MA for Water Damage Restoration


    Quick, friendly, clean.

  • January 9, 2014 - Rated 10/10 by D. T. of Bellingham, MA for Fire Damage Restoration


    Your employees were totally professional in all aspects of the jobs they performed.  The initial consult with John was both helpful and informative.  We knew what was going to be done and when.  Great job.  Great people!

  • December 31, 2013 - Rated 10/10 by M. & K. C. of Quincy, MA for Fire Damage Restoration


    The men were very thorough and professional.  The house looks and smells smoke free now!

  • December 31, 2013 - Rated 10/10 by H. M. of Hopkinton, MA for Water Damage Restoration


    They told us exactly what the process is and did a great job.  We were all dried out in the 3 days that they had predicted.  Nice friendly men - I ask alot of questions and they didn't seem to mind.

  • December 27, 2013 - Rated 10/10 by D.S. of Milford, MA for Water Damage Restoration from a Pipe Break


    ServiceMaster Dynamic was one of the best companies that I have ever used.  They arrived within 30 minutes and found the leak.  Next day 2 crews of guys demo'ed for 2 days.  They cleaned up and were in constant contact with us.  Would definitely hire again!

  • December 20, 2013 - Rated 10/10 by J. D. of Kingston, Ma for Water Damage Restoration


    Sump pump failure - quick and courteous service.

  • December 11, 2103 - Rated 10/10 by K. F. for Commercial Sewer Damage Restoration in North Attleboro, MA


    Samantha was very professional and delivered what she promised.

  • December 9, 2013 - Rated 10/10 by L. C. of Norwood, MA for Water Damage Restoration


    Refrigerator leak.  The team was polite and very efficient, explaining every step of the way.

  • December 5, 2013 - Rated 10/10 by A. L. of Medway, MA for Water Damage Restoration due to Hot Water Tank Overflow


    Quick response.

  • November 27, 2013 - Rated 10/10 by R. W. of Hopkinton, MA for Water Damage Restoration

    Hot Water Tank Overflow

    Your people responded within 40 minutes of our call, were extremely professional, did a great job, and had great people skills which we found to be so important when dealing with home owners faced with a crisis.  Follow up communication was exceptional.  Not once was a call from us not immediately answered and we were also well informed regarding future scheduled services at which your crews were always here at the appointed time.  Thanks again to Mark Andrade, Luis, and their crews.

  • November 26, 2013 - Rated 10/10 by T.D. for Commercial Property Water Damage Restoration

    Response time and reporting detail.

  • November 12, 2013 - Rated 10/10 by K. R. of Attleboro, MA for Puff Back Restoration

    Beyond my expectations.  Efficient and superb.  The job was done quick and excellent.  Thank you so much for an outstanding job.

  • November 12, 2013 - Rated 10/10 by A. L. of Shrewsbury, Ma for Water Damage Restoration - Broken Pipe

    Your team was fabulous.  They showed up exactly on time and they clearly explained what they were going to do and what I needed to do.  They were extremely professional and I would highly recommend them to all of my friends.

  • November 12, 2013 - Rated 10/10 by J. F. of Middleborough, MA for Fire Damage Restoration

    Prompt professional service.  Excellent workmanship.  Pride in the finished product.

  • November 6, 2013 - Rated 10/10 by S. W. of Willimantic, CT for Fire Damage Restoration

  • October 26, 2013 - Rated 10/10 by K. R. of South Dartmouth, MA for Water Damage Restoration

    Quick response, experienced, knowledgeable, in and out quickly.

  • September 30, 2013 - Rated 10/10 by C. B. of Chestnut Hill, MA for Water Damage Restoration

    Their professionalism.

  • September 20, 2013 - Rated 10/10 by W. J. of Wrentham, MA  for Water/Mold Damage Restoration

  • September 13, 2013 - Rated 10/10 by B. G. of Norwood, MA for Water Damage Restoration

    Very quick and thorough.

  • September 10, 2013 - Rated 10/10 by P. P. of Taunton, MA for Water Damage Restoration

    The care and courtesy of the crew starting at the top with management.  Thanks to your outstanding work, I had very little water damage to my furniture or appliances.  That is great considering the amount of water your company pumped out of my home.  From my first call at 1:45 AM until the job was finished your company displayed professionalism that is unusual in today's environment.  Thank you all for helping through a difficult time.

  • August 14, 2013 - Rated 10/10 by S. M. of Milton, MA for Water Damage Cleanup

    On time, professional, and very helpful.

  • August 7, 2013 - Rated 10/10 by M. C. of Norwood, MA for Water Damage Restoration

    They came quickly and made sure the floor was dry.

  • July 31, 2013 - Rated 9/10 by A. F. of Randolph, MA for Water Damage Restoration

    At ServiceMaster you provide professional service with respect for your customer.

  • July 31, 2013 - Rated 10/10 by P.W. of Plainville, MA for Water Damage Restoration

    Mark was the project manager, and I found him to be very detail oriented, and very informative. The crew was great, all very hard working.

  • July 27, 2013 - Rated 10/10 by L. T. of Grafton, MA for Water Damage Restoration

    Prompt response; clean and thorough.

  • July 24, 2013 - Rated 10/10 by A. B. of Walpole, MA for Water Damage Restoration

    The men that did the cleaning were very nice.  The project manager, Mark Andrade, was very informed and helpful.

  • July 12, 2013 - Rated 10/10 by J. M. of Providence, RI for Commercial Water Damage Restoration

  • July 8, 2013 - Rated 9/10 by J. C. of Milton, MA for Water Damage Restoration

    They did a nice job drying up my wet basement.

  • June 28, 2013 - Rated 10/10 by B. B. of Dennis, MA for Water Damage Restoration

  • June 28, 2013 - Rated 9/10 by K. H. of Franklin, MA for Water Damage Restoration

    Very knowledgeable and professional.

  • June 30, 2013 - Rated 9/10 by R. & H. M. of Swansea, MA for Water Damage Restoration

     

  • June 26, 2013 - Rated 10/10 by T.S. of Taunton, MA for Fire Damage Restoration

    I don't always do surveys, but these guys earned my respect and time.  I had a small fire in my home. The house looked and smelled smokey, these guys spent four days at my house cleaning from top to bottom, inside closets, under sinks, windows, they cleaned everything.  WOW....WOW....WOW....

  • June 21, 2013 - Rated 10/10 by N. & L. C. of North Attelboro, MA for Water Damage Restoration

    Very quick response time, despite it being the weekend.  Thorough cleaning job.  Very courteous service.  Apparent they take pride in their work.

  • May 24, 2013 - Rated 10/10 by P.W. of Boston, MA for Water Damage Restoration

    Professionalism, hardworking, friendly, and prompt.  They did an excellent job, beyond my expectations.

  • May 23, 2013 - Rated 9/10 by C. & J. O'B. of Foxboro, MA for Mold Remediation

    The staff was very polite and efficient and cleaned up when complete.

  • May 7, 2013 - Rated 10/10 by J. C. of Westport, MA for Mold Damage Remediation

    The staff did an excellent job.

  • May 7, 2013 - Rated 10/10 by D. D. of Millville, MA for Water Damage Restoration

    ServiceMaster is very responsible and caring of their customers' belongings.  They are prompt and are always there when they say they will be.  They are very professional and caring in what they do in a time of complete disaster for the customer.  Thanks for a great job.

  • May 3, 2013 - Rated 10/10 by P. & K. H. of South Easton, MA for Water Damage Restoration

    The guys are thorough and professional.

  • May 1, 2013 - Rated 10/10 by N. B. of Randolph, MA for Sewage Backup Remediation

    Quick response.  Efficient cleaning.

  • April 27, 2013 - Rated 10/10 by T. & C. B. of Gardner, MA for Water Damage Restoration
  • April 24, 2013 - Rated 10/10 by B. G. of Pymouth, MA for Water Damage Restoration

    Kept me informed. 

  • April 18, 2013 - Rated 9/10 by K.M. of Burlington, MA for Water Damage Restoration

    Thoroughness and attention to detail.

  • April 3, 2013 - Rated 10/10 by T. H. of Taunton, MA for Water Damage Restoration
  • April 2, 2013 - Rated 10/10 by D. P. of Wareham, MA for Commercial Disaster Restoration

    The immediate response of ServiceMaster, without doubt, saved thousands of dollars in damage repairs.  Thank you Mark Andrade and ServiceMaster for your expedient and professional response to our disaster.  Your courtesy and management of our clean-up was impressive and very much appreciated.  Thank you also for taking the time to communicate to us your mitigation plan and the professional manner in which you and your crew conducted themselves.  Your hard work is very much appreciated and is to be commended.

  • March 28, 2013 - Rated 10/10 by J.N. of Wareham, MA for Water Damage Restoration

    The hands on help, they couldn't do enough to help us and were very professional.

  • March 27, 2013 - Rated 10/10 by R. K. of Norton, MA for Water Damage Restoration

    Professional help, quick response, thoroughness.

  • March 21, 2013 - Rated 10/10 by N.D. of Wrentham, MA for Water Damage

    Everyone gave 110% in every level...that is the work that they had to do and a lot of work had to be accomplished in our home...they were all extremely polite and respectful.

  • March 21, 2013 - Rated 10/10 by D.C. of Coventry, RI for Water Damage Restoration

    ServiceMaster was great! From the phone call to the office and the workers were there in less than an hour.  Now that is what a homeowner wants, a timely response. When the crew arrived they were great!!!  They made sure I had nothing else to worry about.  They kept in touch with me through the whole process.  Keeping in touch with the customer is key so everyone is on the same level.  The process was stress free.  Without them I would not have known where to start.  Thank you all at ServiceMaster.

  • March 14, 2013 - Rated 10/10 by K.S. of Attleboro, MA for Water Damage Restoration

    Your services were prompt, thorough, and your staff was professional.  They are hard working and do really good work.

  • March 14, 2013 - Rated 10/10 by H.S. of Brookline, MA for Water Damage Restoration

    Professional.

  • March 6, 2013 - Rated 9/10 by S.G. of Medway, MA for Water Damage Restoration

    I was impressed enough though Mr. Sweeney was there, both men introduced themselves the moment they arrived. They worked efficiently and listened to my concern.  They walked through on what they have done and what I had to do.

  • March 4, 2013 - Rated 9/10 by T.D. of Providence, RI - Commercial Property Water Damage Restoration

    ServiceMaster Dynamic responds quickly whenever we need service.  Their employees are courteous and professional, and the work is completed in a timely manner.  Overall, I am very happy with the quality of their service.

  • March 1, 2013 - Rated 10/10 by K.A. of Pembroke, MA for Broken Pipe Water Damage Restoration

    The technicians were respectful and pleasant.  They arrived when scheduled and made sure that we were satisfied with the quality of their work.  I would certainly recommend ServiceMaster Dynamic Cleaning to others.

  • March 2, 2013 - Rated 9/10 by L. & C. B. of Leominster, MA for Water Damage Restoration

    You were very thorough and prompt.

  • February 26, 2013 - Rated 10/10 by M.C. of Mansfield, MA for Water Damage Restoration

    Employees polite, professional, and conscientious.

  • February 21, 2013 - Rated 10/10 by D.P. of Norwood, MA for Water Damage Restoration

    Fast and efficient.  Took time to explain and share their knowledge.

  • February 16, 2013 - Rated 10/10 by P.J. of Wrentham, MA for Water Damage Restoration

    Fast thorough work with attention to detail and customer needs in mind.

  • February 16, 2013 - Rated 10/10 by D.C. of Hopedale, MA for Water Damage Restoration

    Job was completed quickly, especially because we were in a rush with the flood we had in our basement.

  • February 16, 2013 - Rated 9/10 by E.N. of Attleboro, MA for Water Damage Restoration

    ServiceMaster Dynamic took care of everything for us and made it easy to get the water dried up after a pipe burst.  They explained everything and were very professional.

  • February 14, 2013 - Rated 10/10 by S.S. of Chelmsford, MA - Water Damage Restoration

    Very professional, clean, prompt.  Great service.

  • February 8, 2013 - Rated 10/10 by R.H. of Norton, MA

    Prompt and clean services.  Completed on-time per short notice.

  • February 7, 2013 - Rated 10/10 by A.T. of Bolton, MA

    Very professional and high quality work.

  • February 7, 2013 -  Rated 9/10 by N. & C. W. of Whitinsville, MA

    Your prompt, effective intervention saved us from further damage.

  • January 25, 2013 - Rated 10/10 by A. & G. D. of Rehoboth, MA


    I felt the cleaners went above and beyond their job to help make things better for me.  They were all very polite and very responsible.  One man, Gabriel, was here almost every day and he was so very helpful and considerate.  I can't praise his work enough.  I was very satisfied and impressed with the job that they did and also very thankful for their hard work, kindness, friendliness, and consideration.

  • January 3, 2013 - Rated 10/10 by B.C. of Mansfield, MA

    Personable, great at what you do, quick and efficient.

  • December 21, 2012 - Rated 9/10 by P.L.
     

    Quick to respond.

     

  • December 29, 2012 - Rated 9/10 by S.D. of Fairhaven, MA

    Quick, efficient

  • December 21, 2012 - Rated 9/10 by P.L. of Franklin, MA

    Quick to respond.

  • December 18, 2012 - Rated 10/10 by N.L.
     
    Arrived quickly and the workers were extremely professional.

     

  • December 18, 2012 - Rated 10/10 by N.L. of Hudson, MA

    Arrived quickly and the workers were extremely professional.

  • December 15, 2012 - Rated 10/10 by M.K. of Taunton, MA

    They always do a great job.

  • November 15, 2012 - Rated 10/10 by B.F. of Westport Point, MA

    Professional, polite, and thoughtful.  Most importantly you made a very difficult situation manageable.  Thanks so much.

  • November 9, 2012 - Rated 10/10 by G.S. of Mendon, MA

    The guys were very informative and good communicators, very polite and professional.

     

  • November 7, 2012 - Rating 10/10 by D.M. of Franklin, MA

    I liked the quick response and comprehensive job done to clean up the water in my house and the damage done.

  • November 2, 2012 - Rating 10/10 by B.O. of Mansfield, MA
     

    Very thorough and professional.  Courteous.

  • October 6, 2012 - Rating 10/10 by M.D. of Norwood, MA
     

    I was in such a dilemma for about 10 days regarding my friend's carpets.  I couldn't get anyone that I had called commit to come and clean.  Then I called Sunshine Maids on Everett Street in Norwood and they suggested ServiceMaster.  One call, I spoke with Samantha, she got right back to me and the techs were at the house within 3 hours.  They were very professional and did an excellent job.  Have already recommended ServiceMaster to all my coworkers and even some customers of mine. Thank you so very much.

  • October 1, 2012 - Rating 10/10 by P.D. of Foxboro, MA
     

    All staff was friendly, knowledgeable and professional.

  • September 26, 2012 - Rating 10/10 by D.W. of Hopedale, MA
     

    Staff was cordial and efficient.

  • September 21, 2012 - Rating 10/10 by B.H. of Taunton, MA

    At the time of my loss I was very distraught and not sure how to handle the situation.  ServiceMaster came into my home and put my mind to rest.  Their highly professional team was courteous and informative and helped to alleviate some stress.  Although I was told what was happening it is still shocking to come home from work and see my home stripped of floors and cabinets.  I was amazed to see NO DUST or Mess left behind.  I also received phone calls letting me know what was going on and check-ins to see if I was satisfied.  I would highly recommend ServiceMaster to anyone that I know.  Once again, thank you for helping me during this stressful time.

  • September 20, 2012 - Rating 9/10 by W.M. of Middleboro, MA
     

    friendly and courteous

     

  • September 5, 2012 - Rating 10/10 by T.&C.O. of Franklin, MA

    To a person, your staff was extremely courteous and kind.  The team that performed our water mitigation work were very thorough.  Great communication about status and next steps!  the whole team was great but John Boggia (Project Manager) was exceptional!

  • August 29, 2012 - Rating 9/10 by B.S. of Attleboro, MA

    All staff members were very friendly and very helpful with my dogs.  They answered all my questions without hesitation. 

  • August 24, 2012 - Rating 10/10 by J.D. of Franklin, MA

    ServiceMaster shows concern and caring for the customer and the problem and act immediately to begin restoration with little time lapse after receiving the original report of trouble.  The servicemen/women are knowledgeable and professional in treating the problem as well as reassuring the customer regarding the enormity of the work to be done, time it may take and checking for other problems the customer may not have found.  I have been very impressed with the kind and professional service I have received at my home every time I have called upon ServiceMaster for restore, recovery service. 

    Thank you all, I greatly appreciate your services.

  • August 15, 2012 - Rating 10/10 by P.R. of Attleboro, MA

    On time, friendly, very professional.

  • August 14, 2012 - Rating 10/10 by R.C. of Ashland, MA

    Thorough procedure.

  • August 10, 2012 - Rating 10/10 by H.M. of Attleboro, MA

    Excellent service.  The workers were friendly and extremely accommodating.  They worked quickly as well as efficiently.  They were very hard workers!

  • August 9, 2012 - Rating 9/10 from C.F. of Rockland, MA

    They were polite, efficient and courteous.

  • August 8, 2012 - Rating 10/10 from J.P. of Upton, MA

    Your crew did a fine job.  They were quick, efficient, had all the right equipment, made a quick and accurate assessment and got the job done.  A water flood can cause a lot of problems and they got our mess cleaned up very nicely and efficiently.  They were friendly, polite and professional as well.  The machines were noisy, but, necessary.

     

  • August 7, 2012 - Rating 10/10 from S.W. of Marion, MA

     

  • August 7, 2012 - Rating 10/10 from S.O. of Fall River, MA

    The speed of the work.  The confidence the workers had in what they were doing.  And John showing up frequently to manage and keep me feeling comfortable.

  • August 3, 2012 - Rating 10/10 from R.A. of Brockton, MA
     

    Quick and thorough. and when we needed them they returned and resprayed again.  Thank you.

  • July 24, 2012 - Rating of 10/10 from M.C.

     

  • July 18, 2012 - Rating: 10/10 by J.G.

    Very polite, took the time not to damage the wall. Made it easy to fix the patches in Drywall. Very willing to help with other items that needed to be moved.

  • July 17, 2012 - Rating: 10/10 by S.F.
     

    great job ! workers were very nice and friendly

  • July 3, 2012 - Rating: 10/10 by C.R.

    The carpets were absolutely filthy and Roberto got every stain out of them!! Plus he was very polite and a good representation for the company. I will definitely recommend them to friends, family, etc!! Loved that I had the Limelight deal-hope they do it again!!!!

  • June 23, 2012 - Rating: 10/10 by D.C.

    Professionalism.

  • May 28, 2012 - Rated 10 out of 10 by M.S.

    Very professional and easy to work with. Did a good job.

  • May 18, 2012 - Rated 9 out of 10 by T.D.

    Quick response. Clean efficent process. Staff were nice and easy to work with my property management team. Thomas Donovan, General Manager, Cushman & Wakefield

  • June 11, 2012 - Rated 10 out of 10 by P.F.


    Great attitude hard working. Very thorough

  • May 28, 2012 - Rated 10 out of 10 by K.H.

    professionalism, knowledge and organization.  Cleaned areas quickly without any mess.

  • May 28, 2012 - Rated 10 out of 10 by J.D.

    on time and efficient

  • May 24, 2012 - Rated 10 out of 10 by S.H.

    Fast response time with trusted recommendations/solutions.  Friendly staff and always available for questions.

  • May 6, 2012 - Rated 10 out of 10 by G.C.

    They were professional and did a GREAT job!

  • April 29, 2012 - Rated 9 out of 10 by M.M.
    A smoke damage customer in Hopedale, MA

    Friendly, prompt, knowledgable.

  • April 23, 2012 - Rated 10 out of 10 by P.L.
    A fire damage customer in Dedham, MA

    Everything was perfectly done.

    Thank you very much

  • April 12, 2012 - Rated 10 out of 10 by C.A. 
    A water damage customer in Milford, MA

    The technicians were very punctual, courteous, well groomed and were extremely careful with our property.  I have already referred my mother and she was very pleased with her carpet cleaning.  Thank you again for your professionalism. 

  • March 17, 2012 - Rated 9 out of 10 by J.P.

    Timely response.  Good communication regarding what is being done and future plan.

  • March 5, 2012 - Rating 10 out of 10 by M.B.

    Responded very quickly in an emergency situation and the crew was very polite and efficient

  • February 26, 2012 - Rated 10 out of 10 by J.L.

    Fast, professional, knowledgeable, clean work

  • January 27, 2012 - Rated 10 out of 10 by E.S.

    quick, efficient, friendly

  • January 2, 2012 — Rated 10 out of 10 by C.D.K.

    The thoroughness with which you complete the work in was exceptional. Also, the consideration of the crew was remarkable.

  • December 22, 2011 — Rated 10 out of 10 by A.A.

    Nice people, cleaned well

  • November 23, 2011 — Rated 10 out of 10 by J.S.

    Courteous, efficient professional staff who immediately set to work to address the problem for which I contacted them. I would highly recommend ServiceMaster Dynamic cleaning to friends, relatives & business associates.

  • November 22, 2011 — Rated 10 out of 10 by M.F.

    The speed and professionalism of everyone involved.

  • November 21, 2011 — Rated 10 out of 10 by L.S.M.

    Your team arrived promptly, evaluated the situation, explained our options while offering us information that we would not have thought of, and performed their work efficiently. When it came time to return to complete the work, they left everything ready for the new carpet installation. They made a stressful time easier to manage.

  • November 7, 2011 — Rated 10 out of 10 by G.A.

    very clean and great communication

  • November 1, 2011 — Rated 10 out of 10 by P.W.

    clean, quick, informative and called.

  • October 20, 2011 — Rated 10 out of 10 by M.C.M.M.H.

    Extremely quick response and excellent performance.

  • October 4, 2011 — Rated 10 out of 10 by F.H.

    Immediate response to my inquiry, efficiency and professionalism!

  • September 23, 2011 — Rated 9 out of 10 by A.M.

    The crew was professional, experienced and efficient. They were polite and respectful. They did a fantastic job!

  • September 22, 2011 — Rated 10 out of 10 by M.G.

    They were professional, honest, compassionate and efficient. I would recommend the ServiceMaster crew that worked in my home to anyone.

  • September 2, 2011 — Rated 9 out of 10 by B.W.L.

    Workers were courteous. Showed up when they said they would be there. Great follow up.

  • August 12, 2011 — Rated 10 out of 10 by B.W.L.N.B.U.
    A commercial water damage customer in New Bedford, MA

    Quick response, professional teams, attention to detail in cleaning up

  • August 8, 2011 - Rated 10 out of 10 by J.W.

    Timely, thorough and well organized. The workers were polite, hard-working and prompt even with the temps up in the high 90's. Thank you.

  • August 8, 2011 - Rated 10 out of 10 by D.S.

    Responders came within two hours of my phone call. They seemed to have knowledge about the cleanup procedure as well as working with my insurance company. All workers were professional with my family.

  • June 22, 2011 - Rated 10 out of 10 by R.P.

    Quick, professional and overall very helpful

  • June 15, 2011 - Rated 10 out of 10 by D.T.

    fast service

  • June 8, 2011 - Rated 10 out of 10 by G.B.

    Friendly, quick, courteous, clean and professional

  • June 8, 2011 – Rated 9 out of 10 by M.W.

    Professional and did a thorough job on cleanup. Your people took the time to explain what they were going to do and if something was to be done that was not planned they conferred with me beforehand.

  • May 19, 2011 – Rated 10 out of 10 by J.D.

    The crew arrived on time every day. They were very professional and did an amazing job.

  • May 18, 2011 – Rated 10 out of 10 by W.B.

    available quickly. Worked into the time schedule desired.

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